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International Shipping

Terms & Conditions

Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

These terms and conditions are in addition to the standard Conditions of Use of the True Clean Towel website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States. 

Refused Shipments

If you refuse a shipment from True Clean Towel, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to True Clean Towel. This amount will be deducted from your merchandise refund.

Possible Delays

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Questions?

Please email your shipping and handling questions or comments to sales@truecleantowel.com or call Customer Service at (561) 404-9834.